RESERVATION AND CANCELLATION TERMS AND CONDITIONS FOR SKI-INN APARTMENTS AND ROOMS
These booking terms and conditions are applicable to the following accommodation types provided by Rukakeskus Oy and Pyhätunturi Oy: RukaSuites, AurinkoRinne, MastonAitio, RukaVillage, RukaTonttu, PyhäSuites, PyhäLinna, Hotelli Pyhätunturi and HolySuites.
These terms and conditions will apply to SKI-INN accommodation bookings once a booking is made by a customer to an accommodation object.
The booking is binding as soon as the service provider has issued a booking confirmation to the customer.
If the booking is made no later than 7 weeks (49 days) prior to the booked accommodation period, a prepayment amounting to 1/3 of the total accommodation fee + a handling charge of 12€ will be charged from the customer. The due date for prepayment & handling charge will be in 2 weeks (14 days) from the day the booking is made.
The final payment will have to be made no later than 4 weeks (28 days) prior to the beginning of the booking period.
For online reservations the handling fee will be 0 € if the total accommodation fee is paid in connection with the reservation. The handling fee for online booking will be 6 € if a prepayment is made in connection with the reservation and a final payment is invoiced later. If the total accommodation fee is paid with invoice, the handling fee will be 12 €.
Later bookings: If the booking is made less than 7 weeks but no later than 4 weeks prior to the booking period, the total accommodation fee will be invoiced as a single charge (including prepayment and final payment). The due date of the accommodation invoice will be 4 weeks prior to the start of the booking period.
Last minute bookings: If the booking is made 4 weeks prior to the start of the booking period or later, all the accommodation charges will be invoiced at once and will have to be paid without delay. A last-minute booking will be binding once the booking has been made.
TERMS AND CONDITIONS ON BOOKING CHANGES AND CANCELLATION
Changes to accommodation bookings can be made on the following terms: Booking changes can be made without any charge till the due date of the prepayment. After this if changes are made no later than one week (7 days) prior to the booking period: any changes to a correspond-ing period or an accommodation with equal price are free of charge. If a change is made for a more expensive period or accommodation type, the customer shall pay an extra fee amounting to the difference in price. If, however, the change is made for a more inexpensive period of time or accommodation type, the price difference shall not be returned to the customer. Changes to the accommodation period are subject to the terms and conditions applicable to the point of time of the original booking.
Cancellations shall always be made in writing to the service provider. Ignoring the payment of the invoice shall not be regarded as a valid measure for cancelling a reserva-tion.
A booking can be cancelled without any charges any time before the due date of the prepay-ment. Bookings that are invoiced as a single charge can be cancelled before the due date without any charges.
If a booking is cancelled on the due date of the prepayment invoice or less than 4 weeks prior to the start of the booked accommodation period, the service provider shall have the right to withhold the prepayment (1/3 of booking total value) and the handling charge.
If the cancellation is made less than 4 weeks prior to the booked accommodation period or during the accommodation period, the total fee will be charged (100 % accommodation fee) and the already paid charges will be withheld by the service provider.
If the cancellation is made prior to the start of the booking period due to a severe illness or death of the customer or their close relatives, the booking fee excluding a cancellation fee 46€ of will be returned to the customer. A medical certificate or another reliable proof will have to be presented within 2 weeks from the cancellation.
The person making the booking will have to be 18 years or older. Minors using the accommoda-tion on their own without their parents or carers will have to provide a written consent given by their parents or carers, which is to be submitted to the service provided prior to the start of the booking period.
Minimum booking periods: During the winter season (October-April) the minimum booking period will be two (2) days. Public holidays may be subject to specific minimum booking terms. In summer (May - September) the minimum booking period is one (1) day.
CANCELLATION RIGHT OF THE SERVICE PROVIDER
* In case of force majeure the service provider has the right to cancel the reserva-tion. In such cases, the full rental fee will be refunded to the customer.
* The service provider shall have the right to cancel the reservation if the accommo-dation invoice has not been paid by due date.
Access to apartments/rooms and services included in accommodation
The apartment/room doors, main access doors and aisle doors are equipped with number coded locks in all the accommodation objects except for HolySuites and the rooms of Hotelli Pyhätunturi, in which normal key locks are used. The keys will be delivered at the reception of the Hotelli Pyhätunturi. The door code and apartment number will be sent to the client's mobile phone as a text message one day before the start of the booked accommodation period. The Ski-Inn reception in Ruka is located at the reception of Hotelli RukaVillage and that for Pyhä can be found at the reception of Hotelli Pyhätunturi. The accommodation fee of RukaVillage30 and that of Hotelli Pyhätunturi rooms includes a breakfast for 1 or 2 persons. The accommodation price does not include ski passes unless otherwise specified in the booking confirma-tion.
The apartments/rooms are at customer's disposal from 6 pm on the day of arrival till 3 pm on the day of departure. RukaVillage rooms/apartments and the rooms at Hotelli Pyhätunturi will be at client's disposal from 3 pm on the day of arrival till 12 am on the day of departure. The HolySuites apartments are at customer's disposal from 4 pm on the day of arrival till 12 am on the day of departure.
Apart from the use of the apartment the rental fee includes beddings and towels, a basic kitchen set (except for Hotelli Pyhätunturi), use of the ski storage and ski service room and final clean-ing. Firewood is also included in apartments with a fireplace. The final cleaning does not include dishwashing or garbage disposal. The apartment guests will be responsible for washing the dishes and arranging them back into the cupboards and emptying the garbage bins before their departure (neglecting these activities will be charged separately afterwards). The fee for jacuzzi use for apartments RukaVillage70 and RukaVillage88 is 80 €/reservation. You can reserve the jacuzzi in connection with your accommodation booking. The jacuzzi is serviced (including water change) at regular intervals to guarantee a high quality of the pool water. If the jacuzzi is being serviced at the time of your arrival, it will be available for your use on the next day at the latest.
The maximum allowed number of persons for the different apartment/room types:
* 4 persons: RukaVillage30, Hotelli Pyhätunturi, PyhäLinna33, AurinkoRinne33 and RukaTonttu43
* 6 persons:RukaSuites43, AurinkoRinne49, AurinkoRinne55, MastonAitio60, Ru-kaVillage40, RukaVillage45, Ruka-Village60, RukaVillage70, RukaTonttu51 and PyhäSuites43
* 7 persons: HolySuites80
* 8 persons: RukaSuites55, MastonAitio70, MastonAitio80, RukaVillage77, RukaVil-lage88, RukaVillage94 and Pyhä-Suites55.
* 9 persons: PyhäLinna93
All the apartments/rooms are smoke-free. Please contact the accommodation service provider at the time of the booking if you wish to bring along your own pet(s) (there are only a limited number of rooms available for customers with pets). A limited number of parking spaces have been reserved for each accommodation object. At RukaSuites and RukaVillage, the customers can park their cars in the underground garage (parking fee).
To guarantee fire safety, do not leave any articles in the aisles or public facilities of the hotel. Separate apartment-specific lockers have been made available for storing skis and snowboards. The apartments are equipped with an automatic fire alarm system, which is directly connected to the district alarm control centre. Smoking including electric cigarettes and using odours in sauna are not allowed. Waxing of skis is only allowed at designated waxing/ski service areas.
Any damage caused to the apartment/room or the facilities by the customer during their stay shall be fully compensated for by the customer. If the customer or their guests cause disturb-ance or danger to the other dwellers, the service provider or their representative has the right to terminate the accommodation agreement with immediate effect, upon which the customer will have to leave the premises immediately. In case of immediate termination no charges shall be refunded to the customer even if accommodation days remain unused.
Any nuisance alarms and violations of hotel rules by the customer will be separately charged in full concerning the accrued costs including the respective cleaning and reparation costs.
All our customers are advised to respect the peace of other dwellers between 10 pm and 08 am.
Any reclamations or complaints concerning the facilities or equipment of the apartment/room shall be made to the service provider through the reception of Hotelli Ruka Village or Hotelli Pyhätunturi, respectively, once any flaws or other issues are detected. Complaints made at a later date shall not be considered.
The use of personal data
The personal data of customer is added to the Marketing Register of Rukakeskus Ltd. Data is used for example: arrival instructions at the destination and other useful information regarding your reservation. You will receive newsletters via email or SMS messages about your bookings, access codes, marketing and communications. Your information will be processed in accordance with Rukakeskus Ltd’s terms of service and you can request the removal of your information at any time. Your information will not be disclosed for any other use. More information: ski.ruka.fi/en/rukakeskus/termsofuse
All rights to price changes reserved.